SunLink


SunLink Spamming and Abusive User Policy



What is Spamming???
Spamming is defined by SunLink as sending of unsolicited electronic mailings.

Why is spamming bad???
One person can easily get thousands of people banned from a site.

Email spamming…
Sending unsolicited electronic mailings will be considered spamming if the spam generates complaints. First complaint will result in a $100 charge plus $1 per additional complaint. Sender may receive only one warning with the above charges, before the account is cancelled. The second will result in termination of the senders account, plus the above charges. NOTE: Termination and service fees are at the discretion of SunLink Administration.

News Group Spamming…
Posting a single article or advertisement to more than ten (10) newsgroups or forums will be considered a spam. Also, posting off-topic mailings to any newsgroups, will be considered spamming. First complaint will result in a $100 charge plus $25 per additional complaint. Sender may receive only one warning with the above charges. The second will result in termination of the senders account, plus the above charges. NOTE: Termination and service fees are at the discretion of SunLink Administration.

Posting of viruses or other destructive programs…
SunLink WILL NOT tolerate the posting of viruses or other destructive programs. As a result, the user will be terminated and charged $100 per complaint. SunLink reserves the right to take legal action against such a user.

Abusive users
When a user disrupts the performance of a network or other users, the user will be considered abusive. Harassing other uses, such as taking over IRC channels, will also be considered abusive. The abusive user will be charged $25 per complaint (At the discretion of SunLink Administration. )

SunLink maintains a strict user to modem ratio and idle timeouts are in place to prevent users from abusing our modem services. Any attempt to defeat these idle timeout will result in termination of account.

This policy follows closely to other ISP spamming and abusive user policies. Nothing contained in this policy will restrict any additional action taken by SunLink. Termination is at the discretion of SunLink Administration.


If you have any questions about this policy, email [email protected] Any other questions should be sent to [email protected]

				Thank you,
				Bob Scullin 

This is an informative news letter from news.announce.newusers. All users planning on using Usenet are encuraged to read the below posting.


Path:
sunlink!dsinc!spool.mu.edu!howland.erols.net!panix!news.gw.com!deshaw.com!do
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Date: Mon, 28 Oct 1996 09:00:05 GMT
Supersedes: 
Expires: Thu, 28 Nov 1996 09:00:04 GMT
Message-ID: 
From: [email protected] (Joel K. Furr)
Subject: Advertising on Usenet: How To Do It, How Not To Do It
Newsgroups:
news.announce.newusers,news.admin.misc,misc.entrepreneurs,news.admin.net-abu
se.misc,news.misc,misc.answers,news.answers
Reply-To: [email protected]
Followup-To: news.newusers.questions
Approved: [email protected] (Mark Moraes)
Lines: 495
Xref: sunlink news.announce.newusers:998 misc.entrepreneurs:189025
news.admin.net-abuse.misc:105347 news.misc:7325 misc.answers:3527
news.answers:49805
Original-author: [email protected] (Joel K. Furr)
Archive-name: usenet/advertising/how-to/part1
Last-change: 23 Jul 1996 by [email protected] (Joel Furr)
Changes-posted-to: news.misc
Introduction
------------
Advertising on Usenet is a frequently misunderstood subject. The purpose
of this message is to explain some Usenet conventions regarding
advertising to new users and, hopefully, spare everyone involved a lot of
needless worry.
To start with, let's define the term.  "Usenet" is *not* synonymous with
"Internet."  Usenet is the system of online discussion groups, called
"newsgroups," e.g. rec.humor, comp.misc, news.announce.newusers,
talk.origins, misc.rural, alt.games, and so forth.
This FAQ does not attempt to describe in detail all the various ways in
which one can conduct commercial activity over the Internet and attempts
simply to explain the issues involved in advertising in Usenet newsgroups.
The philosophy of Usenet
------------------------
Usenet started out in 1980 as a UNIX network linking sites which needed to
talk about and receive prompt updates on UNIX system configuration and
other UNIX questions. Message traffic started out at a few messages per
week, but the system was so useful that traffic quickly boomed and Usenet
almost immediately expanded to include forums on science fiction, humans
and computers, and other subjects.
In the beginning, Usenet was largely confined to educational institutions
such as universities and colleges, and to research companies and other
commercial enterprises with UNIX machines on-site.  It has now grown to
include millions of users at commercial sites such as America Online and
at companies around the world involved in every sort of business
imaginable.  Nevertheless, many of the customs found on Usenet today have
their origins in the days when Usenet was very small and most Usenet sites
were universities.
That these customs and traditions began when Usenet was much smaller and
quite different in nature in no way lessens the anger many users feel when
these customs and traditions are violated.
One such custom is the tradition and belief that it is rude to advertise
for profit in Usenet newsgroups.
Advertising is widely seen as an 'off-topic' intrusion into the
discussions of any particular newsgroup (newsgroup is the Usenet word for
discussion group or bulletin board).  Each newsgroup has a specific set of
subjects it is intended to cover, and in order for newsgroups to function
as effective discussion forums, it is important that people stay
'on-topic'.  If everyone disregarded the particular topics each newsgroup
is intended to cover and simply posted whatever they wanted wherever they
want, the entire system would break down.
Due to the decentralized nature of Usenet, there is no one person or body
which can "enforce" the custom of staying on-topic.  It falls on each
user to help preserve the culture of open discussion and free speech that
Usenet has come to embody by not posting off-topic material.
This, of course, includes advertising. Advertising is by far the most
pervasive form of off-topic posting, and therefore, gets most of the heat.
An analogy
----------
If an analogy will help you to visualize the situation, imagine a meeting
at your workplace or school.
At this meeting, people are discussing a certain issue -- for example,
getting new sidewalks installed downtown or getting new schoolbooks for
the elementary school, or what to do about the new product your company is
planning on introducing.
In the midst of the discussions on the new sidewalks or textbooks or
product, someone walks into the room, interrupts everyone, then reads an
advertisement for a local restaurant.  He or she then leaves without
waiting for comment.
Now imagine if this happened over and over again each time your group
tried to hold a meeting.  Every time someone tried to make a point, in
walks some other stranger who reads an ad for some business that has
nothing to do with the subject of the meeting.
It would soon become rather difficult to hold effective meetings, wouldn't
it?
Similarly, it's very difficult to keep Usenet newsgroups interesting and
useful when people deluge newsgroups with advertisements.
The hidden cost
---------------
One of the things that attracts some people to the idea of advertising via
Usenet is that it costs so little to do it.  You pay $20 or $30 per month
for an Internet account, and you can post literally *millions* of
advertisements at no additional cost.
But there *is* a cost.  Each message you post takes up disk space on each
site around the world where it lands.  People don't much mind paying for
disk space to hold Usenet discussions since they know that people like
taking part in those discussions and since they know that it's sort of
like mutual backscratching: "I let your messages reside on my site for
free, and you let the messages I post reside on your site for free."
Everyone benefits from interesting, informative, or amusing discussions,
so no one really minds paying for the space.
But there's only one person who benefits from advertising: the advertiser.
Sure, you can say that the people who see the ad benefit from the product
or service advertised, but when you balance that against what they lose
when their favorite discussion group is taken over by non-stop
advertising, it's a poor trade.
No one wants to give their disk space for free to someone who selfishly
posts a copy of an advertisement to every newsgroup on Usenet.
How to advertise on Usenet
--------------------------
There *are* acceptable ways to advertise in Usenet newsgroups.
1. The on-topic notice
If you have a product or a message that is specifically related to a
particular Usenet newsgroup, and you want to let people know about it,
it's *usually* all right to post *one* notice about it.
Note the word "notice."  A notice is a brief mention of the product with
information about how interested persons can find out more.  It's not a
sales pitch.  It's not an advertisement.  It's not a "BUY BUY BUY" sort of
message.  It's a notice.
You are encouraged to make such postings one-time-only.  When your polite
informational notice starts getting posted every week, people are going to
start getting irked at you.
You are also *strongly* encouraged to keep such postings hype-free. What
often works very well is to post information about your services or
product and include a contact address, World Wide Web site, or phone
number for people to use to get more information.
For example, if you want to post a notice about your immigration law
services, you could post a message to alt.visa.us or the various
misc.immigration.* newsgroups, where you'd find a large population of
people interested in that or related subjects. Posting the same ad to
rec.sport.football.college would *not* be appropriate because
rec.sport.football.college has nothing to do with immigration law, visas,
or becoming a citizen of another country.
One way to tell if a post is appropriate is to look at a newsgroup's
charter.  The charter is the formal declaration of what is on topic and
what is not, and was generated at the time the group was created if the
group was created in the so-called Big 7 hierarchies of comp.*, soc.*,
rec.*, talk.*, misc.*, news.*, sci.*, and humanities.*.  Some other groups
have charters as well, but not all -- and if they do, they're often one or
two lines in length.  Where can you find a charter?  Well, in some cases
the charter is regularly posted to the newsgroup or is contained in the
newsgroup's Frequently Asked Questions files.  In other cases, the charter
has been all but forgotten.  Charters can occasionally be difficult to
locate, so you may have to use your best judgment and/or ask someone who's
been reading the group for a while if a particular message would be
appropriate.
This is not to say that on-topic notices will always be welcome; the
proliferation of inappropriate advertisements (ads posted in the wrong way
to the wrong place) has resulted in *all* ads, even informational notices
posted to appropriate newsgroups, tending to get a cold shoulder. You can
help by limiting your ads to *informational* postings posted *only*
*where* *appropriate*, and abiding by any local restrictions a given
newsgroup's readers have placed on advertising.
2. *.forsale and *.marketplace newsgroups
There are many newsgroups directly involved in selling.  You can generally
spot them by the word "forsale" or "marketplace" in their names.
For example, rec.games.board.marketplace is a newsgroup where people post
for-sale and want-to-buy notices about board games they want to buy or
sell.
Similarly, the misc.forsale.* hierarchy is full of newsgroups for buying
and selling various computers, monitors, printers, devices, and so forth,
as well as misc.forsale.non-computer.*, for selling stuff that's not
computer-related.  However, the misc.forsale.* policy is rather resistant
to *commercial* ads -- the hierarchy is intended as a place to post
classified-style ads.
Many parts of the Net have local hierarchies as well where you can post
for-sale and want-to-buy ads.
For example, in central North Carolina, the triangle.* hierarchy has
triangle.forsale and triangle.wanted, where classified-style
advertisements are the rule of the day.
It's generally considered rude, though, to crosspost a notice about your
product to every forsale newsgroup, even ones on the opposite side of the
country or world.  Post your notice only to your *local* forsale
newsgroup, if one exists.
3. comp.newprod
If and only if you are with a computer company which is releasing a new
product and you want to make word of this new product known to the
computing community, you can post a notice to the moderated newsgroup
comp.newprod. The moderator of comp.newprod requires submissions to be
informative and hype-free so people will use comp.newprod as a reliable
way of gaining information.
4. biz.*
There is a hierarchy of newsgroups called "biz.*" which exists mainly for
announcement from companies of new products, fixes and enhancements,
postings of demo software, and so forth. If your site carries biz.*, and
you feel that a biz.* hierarchy group would suit your purposes, go to
biz.config and ask for it.
Be warned, though, that if your goal is to create a biz.* newsgroup for
posting hype-filled advertisements, no one would read such a newsgroup.
People only want to read newsgroups that are of benefit to them; they're
not about to subscribe to a newsgroup that's nothing but ads for Bob's
Bait and Tackle.
There are a few dozen biz.* newsgroups, some of which get used regularly
and some of which are essentially defunct.  If your site carries biz.*,
you can find out more about the hierarchy by asking in biz.config,
biz.general, and biz.misc.
5. .signature advertisements.
A .signature is a mini-file that is automatically appended (stuck at the
end of) to any Usenet messages that you post -- regardless of what the
content is.  Whether or not you can create and use a .signature depends on
what sort of system you're using to access Usenet news.  Many UNIX systems
simply require you to create a file called ".signature" in your root
directory within your shell account and put whatever you want your
.signature to say within that file.  Other systems, like America Online,
allow you to do something similar, but the implementation varies from
system to system.  If you can't figure out if your system supports a
.signature, ask the people in charge for help.
Typically, it is considered bad manners to put more than four lines of
information in your .signature, regardless of what those four lines might
say or contain.  Gigantic ASCII pictures of dragons, for example, are
annoying when you have to see them every time a certain person posts.
Similarly, it's considered bad manners to put an advertisement in your
.signature and then post a lot of empty or nearly-empty articles simply
to get your .signature into various newsgroups.
On the other hand, if you post meaningful, responsible messages in groups
you're actually interested in, and those messages happen to have the
address of your Web page tacked on at the end, few people will complain.
Just keep .signature advertisements extremely short and sweet.  Let your
Web page contain the sales pitch -- the .signature should usually be
little more than a listing of your URL and perhaps a mention of what sort
of business you're in.
Restraint and responsibility are everything -- if you've got those, people
will sit up and listen to you.
How *not* to advertise on Usenet
--------------------------------
Unfortunately, there are just about as many *inappropriate* ways to
advertise on Usenet as there are appropriate ways.
1. Posting off-topic messages in unrelated newsgroups
Each message you post to Usenet, regardless of its content, should only be
posted to related newsgroups.
For example, you run a rug company.  You want to sell lots of rugs.  So,
you post an advertisement about your rugs in sci.physics.  Not
surprisingly, a lot of people send you email telling you what a jerk you
are.
Why'd they do this, you ask?  It's simple: sci.physics has nothing to do
with selling rugs.  Your ad was as off-topic as if someone had tried to
get a discussion going there about the upcoming football season or started
posting a lot of messages about their recent vacation.
Suppose you own that rug company, and you regularly read
rec.crafts.textiles.weaving.  Would you like it if someone started coming
in and posting a lot of ads to the newsgroup about ginseng tablets, and
then someone else came in and started trying to sell magazine
subscriptions, and before you knew it, it became hard to find any actual
discussion of weaving going on?
Try to look at it from the other person's point of view.  If you'd resent
someone posting an ad for *their* product to *your* favorite newsgroup,
why would you post an ad for *your* product to thousands of other people's
favorite newsgroups?
Remember the Golden Rule: "Do unto others as you would have them do unto
you."
2. Spamming
Spamming is defined as posting identical or nearly-identical messages (not
just ads, although ads are usually what spammers post) to a lot of
newsgroups, one right after the other.  Since it's really not that
difficult to write a program that will post the same advertisement to
dozens, if not hundreds or thousands of newsgroups, a lot of people have
taken to doing this.
What's happened to people who've spammed?
They've lost their accounts, been mail-bombed (had thousands of pieces of
junk email sent to them), had people call up and yell at them in the
middle of the night, had people forward their mail (by this I mean paper
mail, not email) to someplace strange, had people sign them up for
thousands of unwanted magazine subscriptions, had people send them
thousands of pages of condemnatory faxes, and so forth.
 
*Nothing* is as hated on Usenet as spamming. It's extremely, unbelievably
rude and if you do it, you *will* come to regret it.
This is not a threat -- it's an observation.  Any benefits spamming might
have brought you will be more than counteracted by the intense public
outcry against you in every newsgroup you posted your ad to.
Some members of the media have gotten the mistaken impression that
spamming is hated because it's *advertising*.  While it's true that Usenet
users don't have much fondness for advertising, the real reason spamming
is hated so much is because it's unbelievably *rude*.
If you don't regularly read a newsgroup, why would you post an ad to it?
In so doing, you're basically saying that you don't care what the people
in that newsgroup think or whether your ad might inconvenience them;
you're out to benefit yourself.  When you spam by posting the same
advertisement to hundreds or thousands of newsgroups, you're saying that
your personal profit is more important than the discussions of millions of
people.
Would *you* like it if someone came by your house day after day and
shoveled several thousand copies of an advertising circular through your
windows?
Each copy of the ad takes up disk space on thousands of machines around
the world -- and if you post the ad 1,000 times, that's millions of copies
of your message that *you* are making other people pay to store copies of.
When you spam, you're hogging hundreds of thousands of dollars worth of
other people's storage space.
So please, don't do it. I've already explained that *one* copy of an
off-topic ad is rude because it has nothing to do with the group it was
posted to. Multiply that by a thousand times to get an idea of how rude it
is to spam.
A quick note about what happens to spam:
----------------------------------------
Another consideration against spamming is that Usenet readers developed
defenses against it, so it's not very effective. There are quite a few
spam detectors running on Usenet, and if one of them detects that the same
message has been posted repeatedly to multiple newsgroups, the humans who
run those spam detectors will step in and actually *erase* the spamming
messages with 'cancel' messages which are honored at most sites around the
world.
A common misconception shared by many members of the media is that spam is
bad because it's *advertising* and that people who cancel spam are doing
so to get rid of *advertising*. In actual point of fact, most Usenet users
consider cancellation to be extremely bad manners and something to be done
only as a last resort. When spam-cancellers cancel spam, it's done because
of the *volume* (posting hundreds of times), not because of the content.
The analogy that's often used is that yes, you have the right to walk down
the street and say whatever you like -- but you do NOT have the right to
stick your head in someone's house at 3 am and shout through a bullhorn.
So if you *do* spam, you're likely to lose your account, have your
personal life made a living hell, possibly get sued by people whose
storage space you're taking up, and in the end, not very many people are
even going to see your advertisement.  It's just not worth the grief
you'll get.
Sorry to be unpleasant about it, but spam's a really bad idea.
Finally, if you're wondering where the term "spamming" came from, it came
from a Monty Python sketch in which the characters were in a restaurant
which mainly sold Spam. Items on the menu included things like "Spam,
Spam, Spam, eggs, ham, and Spam." Whenever the waitress recited the menu,
a group of Vikings in the corner would chime in with her, chanting the
word "Spam" over and over, drowning out everything else.
Some members of the media have spread the explanation that the word
"spamming" derives from throwing chunks of Spam into a fan. This is not
where the term comes from.
3. Unsolicited junk email
Another often-practiced and often-punished scheme is to send email to
thousands of strangers whose addresses you found in various Usenet
newsgroups.  In the last year, dozens of people have lost their Internet
access after sending thousands of strangers ads for timeshare condos in
Cancun or dubious credit schemes, and yet, the junk email continues to
flood in.
Suffice it to say that junk email, using Usenet posters' addresses, is a
really bad idea. Most sites will yank your account if you do that kind of
thing.
4) 'Mail-Merged' ads
Some advertisers noticed that it was only *identical* postings that were
getting cancelled by the spam cancellers, and cleverly came up with a way
to post their ad to dozens of newsgroups while varying a line or two to
make it look sufficiently different to avoid being cancelled.
For example, one book editor posted ads to dozens of newsgroups about his
book, essentially giving a sales pitch for said book, while adding a
paragraph to each article that purported to contain the text that had been
printed about each newsgroup in said book.
It was rather obvious that the editor wasn't interested in getting
feedback on the text since the book had already been published; eventually
an employee at the company admitted that the technique had been used to
try to avoid triggering the spam cancellers -- and that the point had
indeed been to broadcast the ad widely without getting cancelled.
Don't do postings that say things like "Congratulations,
REC.FOOD.DRINK.BEER reader, you are among the lucky few to be included in
this amazing offer."  Spam that makes a token effort to relate to each
newsgroup it's posted to is still spam, and will still be erased on sight.
Conclusion
----------
To make a long story short, off-topic advertising and advertising that
equates to a bullhorn stuck into someone's window in the middle of the
night are bad ideas.
*Please* exercise restraint and don't make the mistake many have of
thinking that just because there's no central authority that can punish
you for spamming newsgroups, that there will be no consequences if you do.
There will be consequences if you spam -- and you might be surprised by
the lengths that vengeful Usenet users can go to when someone spams their
favorite group with yet another off-topic advertisement.
If you want to advertise on Usenet, you can, but please follow the tips
contained in this document's "How to" section and don't make the mistakes
listed in "How not to do it."
Stay on topic; keep your notices hype-free; only post your notices to
newsgroups where they are appropriate.
Do unto others as you would have them do unto you.
Afterword: Advertising on the Internet
--------------------------------------
It should be noted that there are many ways to advertise on the Internet
that don't involve Usenet at all.
Usenet, you see, is NOT the same thing as the Internet. Usenet is
transmitted via the Internet, but is also transmitted via other means (see
"What is Usenet" in news.announce.newusers for more information). The
Internet also includes services like ftp, telnet, gopher, and the World
Wide Web.
A World Wide Web page allows you to put up graphics, text, and sound in an
interactive hypertext format that's remarkably easy to set up and use.
Many thousands of companies and individuals and organizations have put up
World Wide Web pages that can be viewed by anyone around the world with a
Web browser such as Mosaic or Netscape.
Since the only people who see a Web page are people who *choose* to see
it, and since the person who pays for the storage space necessary to hold
the Web page is the person or business or organization who put it up and
designed it, a Web page is a *much* better way than advertising on Usenet
to put your company's information up on the Internet.
If you need help getting going, ask the people who run your site for help
on getting started; usually, all you really need to do is go buy a book on
basic HTML (Hyper-Text Markup Language) design and/or scout out the
newsgroup comp.infosystems.www.authoring.html. It's really not that hard
to set up a Web page, and it's much, much, much more neighborly to put
your advertising message on a Web page than to barrage the readers of
Usenet.

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