Veterans of the Vietnam War, Inc.
805 South Township Boulevard
Pittston, PA 18640-3327
Veteran Service Officer
Mission Statement / Job Description / Accreditation
MISSION STATEMENT FOR
VETERAN SERVICE OFFICERS (VSOs)
- - To provide quality advocacy for all US Veterans, Armed
Forces members, their dependents and survivors, through benefit counseling and programs,
claims, and outreach services.
- - To reach out to all Veterans Organizations, and
veterans through traditional public relations, community involvement, and by initiation
and implementation of activities that encourage them to access their rightfully earned
entitlements and benefits.
- - To respond to the needs of all Veterans, armed forces
members, their dependents and survivors, and to provide linkage for them to other support
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VETERANS SERVICE OFFICER
A. Advises and assists veterans or their beneficiaries in presenting
claims for benefits under Federal, State or local laws.
B. Works in cooperation with the Department of Veterans Affairs, other
governmental agencies, the Veterans of the Vietnam War, Inc. National Headquarters and
Department Service Officers.
C. Conducts telephonic communication and/or written
correspondence with various Federal, State, County and City Governmental agencies
concerning problems or questions on behalf of veterans or their beneficiaries.
D. Submits DVA claims to the appropriate DVA Regional Office. Other
claims are submitted to the government agencies involved.
E. Have a complete working knowledge of DVA requirements concerning
the processing of claims for all types of veterans benefits. Must be able to develop a
knowledge, where required, to process claims for other governmental benefits.
1. Compensation: (i.e., claims; aggravation; presumptive service
connection; rates, etc.)
2. Pension: (i.e., applications; aid and attendance; income restrictions;
3. Special Service-Connected Benefits: (i.e., automobile; housing;
4. Medical: (i.e., hospital eligibility categories; nursing home;
domiciliary; outpatient; etc.
5. Education: (i.e., vocational rehabilitation; war orphans; dependents;
6. Life Insurance: (i.e., NSLI; government; conversions; loans; death
7. Death Benefits: (i.e., widow's pension; DIC, burial; grave marker;
National Cemetery; Insurance; burial squad; etc.)
8. GI Loans: (i.e., eligibility; financing; business, etc.)
9. Records: (i.e., Personnel Records Center, St. Louis; Hospital;
Regional Office and office.)
F. Have a complete working knowledge of other agencies veterans
benefits. VSO must be able to develop knowledge to process claims within the following
areas: 1. Social Security (SSI) 2. Vet State Loans 3. County assessor (tax exemptions) 4.
SDI (Job disability) 5. Employment Development Department Oobs for veterans) 6.
SBA (business loans)
G. Must be familiar with the Freedom of Information and Privacy Acts,
and DVA regulations concerning the release of claims information.
2. CLAIMS PROCESSING:
A. Quality: Claims should be processed in accordance with
B. Timeliness: Claims and all supporting documents should be prepared
and submitted to the appropriate office within ten (10) working days of receipt of claim -
this is the case unless two days prior to end of month, then claim shall be processed and
date stamped by DVA.
C. Confidentiality: Be aware of the confidentiality requirements of
the position. Information assistance should be appropriate to the needs of the receiving
party as well as within the interests of the claimant while maintaining the claimant's
D. Public Contact: Contact with the public; employees of the Veterans
of the Vietnam War, Inc.; other organizations; and officials at various levels of
management must reflect communication skills, tact and patience.
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REQUIREMENTS - VETERANS SERVICE OFFI CER
All applicants applying to the Veterans of the Vietnam War, Inc for Department of
Veterans AffairsAccreditation as a Veterans Service Officer must meet the following
1. The applicant must have a minimum of three (3) to five (5) years of verifiable
experience working as a representative of another veterans organization or with a County
Veterans Service Agency as a VSO
2. Applicant must have a letter of recommendation from the State Commander
of the veterans organization or from the Director of the County Veterans ServiceAgency
3. Applicant must submit a complete resume for ten (10) years of
employment history and should detail all involvement with other veterans organizations
4. Applicant must have been a member in good standing of the Veterans of
the VietnamWar, Inc (VVnW) for a minimum of two (2) years
5. The applicant must successfully complete the VSO test before they are
submitted forAccreditation as a Veterans Service Officer for the VVnW, Inc.